Refund policy

At Hoya Loom, each product is carefully handcrafted and quality-checked before dispatch.

No Returns

We do not accept returns or exchanges for any products once they have been delivered.

Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours of delivery at hoyaloom@gmail.com with:

• Your order number
• Clear photos of the product and packaging
• A brief description of the issue

After reviewing your request, we will offer a replacement or another appropriate resolution if the issue is verified.

Cancellations

Orders can only be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled.

Refunds

As we do not accept returns, refunds are not provided for change of mind, incorrect size selection, color preference, or any other non-defective reasons.

Refunds or replacements will only be considered if:

• You receive a damaged or defective product.
• You receive the wrong item.

If approved, the refund will be processed to your original payment method within 7–10 business days.

Contact Us

For any questions regarding your order, please contact us at:

Email: hoyaloom@gmail.com