Terms of service

Terms of Service

Last Updated: August 2026

Welcome to Hoya Loom. By accessing or using our website, you agree to be bound by these Terms of Service. Please read them carefully before using our website.

1. General

By using this website, you confirm that you are at least the age of majority in your jurisdiction or have the consent of a parent or legal guardian to use this site.

We reserve the right to refuse service to anyone for any reason at any time.

2. Products

We strive to display our products, colors, and descriptions as accurately as possible. However, due to differences in screen settings, lighting, and the handcrafted nature of our products, slight variations in color, texture, size, or finish may occur.

All products are subject to availability. We reserve the right to discontinue any product at any time without prior notice.

3. Pricing

All prices are listed in the applicable currency displayed on the website.

We reserve the right to modify prices, promotions, or product availability without prior notice.

4. Orders

We reserve the right to refuse, cancel, or limit any order at our discretion, including orders that appear fraudulent, unauthorized, or placed for resale.

You agree to provide accurate and complete billing and shipping information when placing an order.

5. Payments

Payments are securely processed through Shopify's supported payment providers. We do not store or have access to your payment card information.

6. Shipping

Delivery times provided are estimates only and may vary due to courier delays, customs processing, weather conditions, or other factors beyond our control.

Hoya Loom is not responsible for delays caused by shipping carriers or unforeseen circumstances.

7. Returns & Refunds

Please refer to our Return & Refund Policy for complete details.

Unless otherwise stated, we do not accept returns or exchanges except for products that arrive damaged, defective, or incorrect.

8. Intellectual Property

All content on this website, including but not limited to text, photographs, graphics, logos, product designs, videos, and branding, is the property of Hoya Loom and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without our prior written permission.

9. Prohibited Use

You agree not to use our website to:

Violate any applicable laws or regulations.
Infringe upon intellectual property rights.
Upload malicious software or harmful code.
Attempt unauthorized access to our systems.
Interfere with the security or functionality of the website.
Use our products or content for unlawful purposes.

10. Limitation of Liability

To the fullest extent permitted by law, Hoya Loom shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.

Our maximum liability shall not exceed the amount paid for the purchased product.

11. Accuracy of Information

We make every effort to ensure that product descriptions, pricing, and other information are accurate. However, errors may occasionally occur.

We reserve the right to correct any errors, inaccuracies, or omissions without prior notice.

12. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

13. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time.

Any changes will become effective immediately upon posting on this page.

Continued use of the website constitutes acceptance of the revised Terms.

14. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of India, without regard to its conflict of law principles.